Director – PL Operations CSC – Sales, The Hanover Insurance Group
Brigitte Spencer is the Director of Personal Lines at the Hanover Insurance Group. She joined The Hanover in 2019 leading the Inside Sales team, focusing on profitable growth, quality and strong agency partnerships.
With more than 20 years in the industry, she has developed a depth of knowledge in Personal Lines Underwriting, Sales, and Contact Center Operations. Brigitte has driven profitable underwriting results, coordinated department startups and reorganizations, built quality and training programs, developed key talent, and supported process and product improvements throughout that time.
Brigitte is known for her ability to drive engagement and results through collaboration, bringing diverse perspectives to the table and inspiring others to realize their best selves.
A strong advocate for diversity, equity and inclusion, Brigitte is a member and board Vice President of the Atlanta Chapter of the National African American Insurance Association (NAAIA). Through their strategic goals, she is positively influencing both early in career professionals on the long-term benefits of a career in the insurance industry and corporations on the critical role diversity, equity and inclusion plays in their future success and profitability. She also recently co-founded and led the strategic implementation of Hanover’s first African American focused business resource group, Kinship Village. She’s driving an enterprise culture change with strategic focus on external recruiting, internal talent identification/development and agency ownership recruitment.
She holds a Bachelor of Arts from Bowling Green State University in Business as well as the CPCU, AINS, and AIS designations. Brigitte resides in Atlanta, Georgia, with her husband, Todd and two boys, Harrison and Gabriel.