Leslie Carlson

Head of International (IPZ) Servicing, Zurich North America

Leslie Carlson is the Head of International Servicing at Zurich North America, where she leads International program servicing for all lines of business produced and received in the U.S. Leslie manages regional teams of dedicated experts who coordinate across the Zurich network of more than 215 countries and territories and alongside the underwriters to provide a proactive and compliant program and servicing experience.

Leslie has been with Zurich for over 23 years, holding leadership roles across technology, operations, Sales & Distribution and business functions. In the past two years, she has helped the Servicing team engage more proactively in the marketplace with distributors and customers to showcase Zurich’s deep international expertise and capabilities. She leverages her technology and lean management expertise to continuously improve and transform Zurich’s operations to support and sustain its leadership role across all types of international needs.

 

Educational background, certifications and honors:

Leslie holds a Bachelor of Science degree in management information systems from Indiana State University and is a Lean Six Sigma Green Belt. She regularly engages in developing continuing education programs on International topics for distributors.