Keia Cole

Head of Digital Experience, MassMutual

Keia Cole is Head of Digital Experience at MassMutual, leading a team that is focused on driving MassMutual’s digital transformation efforts, including the design and development of modern technology solutions for MassMutual’s customers, financial professionals, and employees. With a passion for innovation and developing teams, Keia created MassMutual’s digital research and development rotational program, which provides employees with opportunities to work on emerging technology to gain new skills. In addition to serving as Head of Digital Experience, Keia is a member of the MassMutual Foundation Board of Directors and serves as an executive advisor to the African-American Business Resource Group.

Prior to her current role, Keia was Head of Customer Experience Strategy at MassMutual. Before joining MassMutual, Keia served as associate general counsel and later chief of staff to the Deputy Secretary at the U.S. Department of Education in President Barack Obama’s administration. As chief of staff, she was a member of the Senior Executive Service, responsible for providing strategic direction for the Department of Education’s financial, technology, human capital, and risk management operations.

Keia was also a litigation attorney at the New York law firm of Wachtell, Lipton, Rosen & Katz, where she represented corporations and senior executives in complex commercial litigation abefore regulators and government agencies, and a law clerk to the Honorable Lewis A. Kaplan of the United States District Court in the Southern District of New York. Keia began her career as a financial analyst in Morgan Stanley’s Investment Banking Division, where she worked with media and communications companies.

Keia holds a BA from Harvard University and a JD/MBA from Stanford University.